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Terms of service

Last updated: September 29, 2026

These Terms of Service ("Terms") govern your use of bbvirtual.com (the "Site") and any communications you receive from BB Virtual, a Brand Bonjour company ("BB Virtual," "we," "us," or "our"). By using the Site, booking a call, or opting in to our messages, you agree to these Terms. If you do not agree, do not use the Site.

1. Our services

BB Virtual provides managed remote staff (such as virtual assistants, callers, customer support, marketing, bookkeeping, and web specialists) and AI agents to businesses. Services for clients are provided under a separate written agreement, proposal, or order form ("Client Agreement"). If a Client Agreement conflicts with these Terms, the Client Agreement controls.

2. Text messaging terms

  • Program: BB Virtual Customer Notifications. By providing your mobile number and checking the SMS consent box on our forms (or otherwise giving express consent), you agree to receive text messages from BB Virtual about your inquiry, including appointment confirmations and reminders, follow-ups about the services you asked about, and customer care.
  • Message frequency varies.
  • Message and data rates may apply.
  • Opt out: reply STOP to any message at any time. You will receive one confirmation message and no further texts unless you opt in again.
  • Help: reply HELP for help, or contact us at admin@brandbonjour.com or (571) 596-7015.
  • Consent to receive text messages is not a condition of any purchase.
  • Carriers are not liable for delayed or undelivered messages.
  • You confirm you are the account holder or authorized user of the mobile number you provide, and that you are at least 18 years old.
  • Our Privacy Policy explains how we handle your information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

BB Virtual only sends text messages to people who have opted in. When we operate AI agents or staff that send messages on behalf of a client, the client is responsible for obtaining its contacts' consent under its own messaging program.

3. Use of the Site

You agree to use the Site only for lawful purposes. You may not interfere with the Site's operation, attempt to gain unauthorized access, scrape it in bulk, or use it to send spam or harmful content.

4. Pricing and billing

Prices shown on the Site are for information and may change. Your price is confirmed in your Client Agreement. Unless your Client Agreement says otherwise: hourly plans are billed monthly for hours worked with a 20-hour monthly minimum; monthly plans are billed at the start of each month; there is no setup fee for human hires; you may cancel with 30 days' written notice by email; and fees paid are non-refundable. If a hire is not the right fit, we will replace them at no cost.

5. Intellectual property

The Site and its content, including text, graphics, logos, and design, are owned by BB Virtual or its licensors and are protected by law. You may not copy or reuse them without our written permission. Work product created for clients is governed by the Client Agreement.

6. Third-party links and tools

The Site may link to or integrate third-party websites and tools (such as scheduling or payment providers). We are not responsible for their content or practices, and your use of them is subject to their terms.

7. Disclaimers

The Site and its content are provided "as is" and "as available," without warranties of any kind, express or implied. Examples, calculators, statistics, and estimates on the Site are for illustration only and are not guarantees of results. BB Virtual provides administrative and business support only and does not provide legal, tax, accounting-attestation, or other licensed professional advice.

8. Limitation of liability

To the fullest extent permitted by law, BB Virtual will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of the Site or our communications. Our total liability for any claim relating to the Site will not exceed one hundred US dollars ($100). Liability for client services is governed by the Client Agreement.

9. Indemnity

You agree to indemnify and hold BB Virtual harmless from claims arising from your misuse of the Site or violation of these Terms.

10. Governing law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Fairfax County, Virginia, and you consent to their jurisdiction.

11. Changes

We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Continued use of the Site means you accept the changes.

12. Contact us

BB Virtual, a Brand Bonjour company
7777 Leesburg Pike, Suite 103 N, Falls Church, VA 22043
Email: admin@brandbonjour.com
Phone: (571) 596-7015