Privacy Policy

This Privacy Policy explains how BB Virtual, a Brand Bonjour company ("BB Virtual," "we," "us," or "our"), collects, uses, and protects personal information when you visit bbvirtual.com (the "Site"), book a call with us, contact us, or receive text messages, calls, or emails from us.

1. Information we collect

Information you give us

Contact details: name, business email address, phone number, and company name.
Business details: industry, the type of help you need, hours needed, and any notes you add to our booking form.
Communications: messages you send us by email, phone, text message, or chat, and your text message opt-in and opt-out choices.
Client account information: if you become a client, billing contact details and information needed to provide our services. Payment card or bank details are processed by our payment provider and are not stored on our servers.

Information collected automatically

Device and usage data such as IP address, browser type, pages visited, referring page, and time spent on the Site, collected through cookies and similar technologies.
Advertising and analytics data from tools such as Google Analytics, Google Ads, Meta Pixel, and LinkedIn Insight Tag, used to measure how people find and use the Site.

2. How we use your information

To schedule and hold the calls you book, and to prepare a recommendation and quote.
To respond to your questions and provide customer support.
To send appointment confirmations, reminders, and follow-ups about your inquiry.
To provide, manage, and bill for our services if you become a client.
To send marketing emails, which you can unsubscribe from at any time.
To improve the Site, measure advertising, and prevent fraud or misuse.
To comply with legal obligations.

3. Text messaging (SMS)

If you provide your mobile number and check the consent box on our forms, or otherwise give us express consent, BB Virtual may send you text messages about your inquiry, including appointment confirmations and reminders, follow-ups, and customer care. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive text messages is not a condition of purchase. See the "Text messaging terms" section of our Terms of Service for full details.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How we share information

We do not sell your personal information. We share it only as follows:

Service providers who help us run our business, such as scheduling, CRM, email, telephony and SMS delivery, hosting, analytics, and payment processing providers. They may use your information only to perform services for us. This does not include sharing text messaging opt-in data or consent for their own marketing.
Our team, including BB Virtual staff and operations managers located in Pakistan, who work under confidentiality obligations to provide our services.
Legal and safety: when required by law, subpoena, or legal process, or to protect the rights, property, or safety of BB Virtual, our clients, or others.
Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy.

5. Cookies and advertising

We use cookies and similar technologies to operate the Site, remember preferences, analyze traffic, and measure advertising. You can control cookies through your browser settings. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout and manage interest-based ads through your Google, Meta, and LinkedIn ad settings.

6. International data transfers

BB Virtual is a US company, and our staff work from Pakistan. Personal information may be accessed from or processed in the United States and Pakistan. We use company-managed devices, password managers, and access controls to protect it.

7. Data retention

We keep personal information only as long as needed for the purposes in this policy, including to provide services, meet legal, tax, and accounting requirements, and resolve disputes. Opt-out records are kept so we can honor your choice.

8. Security

We use reasonable administrative, technical, and physical safeguards, including company-owned laptops, no personal devices for client work, password managers, and role-based access. No method of transmission or storage is completely secure.

9. Your choices and rights

Text messages: reply STOP to any message to opt out.
Email: click "unsubscribe" in any marketing email.
Access, correction, deletion: depending on where you live (for example, California or Virginia), you may have the right to access, correct, delete, or obtain a copy of your personal information, and to opt out of targeted advertising. To make a request, email us at the address below. We will not discriminate against you for exercising your rights.

10. Children

The Site and our services are for businesses and are not directed to children under 18. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this policy from time to time. We will post the new version on this page and update the "Last updated" date.

12. Contact us

BB Virtual, a Brand Bonjour company
7777 Leesburg Pike, Suite 103 N, Falls Church, VA 22043
Email: admin@brandbonjour.com
Phone: (571) 596-7015