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From first call to live

Two weeks from first call to live

You bring the calls you get most. We build, connect and test the agent with you.

  1. 1

    Week 1You

    Show us your calls

    Your common questions, your booking rules and when a person should take over.

  2. 2

    Week 1 to 2We

    Build your agent

    We load your business info and connect your phone line, calendar and CRM.

  3. 3

    Week 2You

    Test it with us

    We run test calls and chats together, and change anything that doesn't sound like you.

  4. 4

    Go liveWe

    It starts answering

    Your agent goes live and its named owner watches the first conversations closely.

The BB Virtual team member who owns your AI agent
Agent ownerChecks your agent every week

Your agent's owner checks its work

  • Checks a sample of your agent's conversations every week
  • Fixes wrong or unclear answers
  • Updates the agent when your prices, hours or services change
  • Watches the hand-offs to make sure hot leads reach you
  • Sends you a short report every month

Your agent is never left running on its own.

When your AI agent hands off to a person

  • The caller asks for a person
  • A lead is ready to buy and needs a real conversation
  • A customer is upset
  • The question isn't covered by your business info

You choose who gets the hand-off: you, your staff or one of our human agents.

Non-negotiable

The rules every agent follows

Every agent we build follows these, on every call and every chat.

It says it's AI.

Every call and chat starts with a clear AI disclosure and recording notice.

No cold AI calls or texts.

Calls and texts only go to people who opted in.

You see everything.

Every conversation is saved for you to read.

Frequently asked questions

Questions about how agents run

Still not sure? Ask us on a 15-minute call and we'll give you a straight answer.

Yes. Every agent says it's an AI assistant at the start of the call or chat.

When someone asks for a person, is ready to buy, is upset, or asks something it doesn't know.

Yes. Every call and chat is saved for you to read.

You can read every conversation. The named person who owns your agent checks a sample every week.

See what an AI agent could handle for you

Bring a list of the calls and questions you get most. We'll show you what an agent can take over.

Book a 15-minute call